Terms and Conditions

GENERAL TERMS AND CONDITIONS

RIGHT OF WITHDRAWAL

Cancellation Policy
You may cancel your contract declaration within 14 days without giving any reason in text form (e.g. letter, e-mail) or – if the goods are delivered to you before the deadline – also by returning the goods.

The period begins after receipt of this instruction in text form, but not before the goods have been received by the recipient (in case of recurring deliveries of similar goods, not before receipt of the first partial delivery), and also not before the fulfillment of our obligations under Article 246 § 2 in conjunction with § 1 para 1 and 2 EGBGB, and our obligations under § 312g para 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB.

Timely dispatch of the revocation or the goods is sufficient to meet the revocation deadline.

Revocation Address:
Anett Bulano
Ringstraße 173
04209 Leipzig
Germany
✉️ info@bulano.photography

Consequences of Withdrawal

In the event of a valid revocation, both parties must return the received services and surrender any benefits (e.g. interest).
If you are unable to return the services or goods in full, in part, or only in deteriorated condition, you must compensate us for the value.

Compensation is only owed if the deterioration is due to handling that exceeds the examination of properties and functionality as would be usual in a retail shop.

  • Returnable items must be sent at our risk.
  • You bear the return shipping cost if the delivered goods correspond to the ordered goods and the price of the returned goods does not exceed €40, or if at the time of revocation you have not yet paid or partially paid.
  • Otherwise, the return is free of charge.
  • Non-parcelable items will be collected from you.

Refunds must be made within 30 days – for you from the date of dispatch of the revocation or goods, for us from the date of receipt.

Note: The right of withdrawal does not apply to goods that are custom-made or clearly tailored to personal needs (§ 312d para. 4 No. 1 BGB).
Photographs made to customer specifications are excluded from return.
Digital products (software or templates) are non-returnable.

§ 1 RESERVATION OF TITLE

The goods remain the property of Anett Bulano until full payment is received.

§ 2 WARRANTY FOR DEFECTS

(1) Obligation to Notify Defects
Defects must be reported immediately upon delivery, but no later than 7 days after receipt, in written form with a detailed description and, if necessary, with photos.
Obvious defects reported later are excluded.
Shipping damage must be reported immediately to the delivery company.

(2a) What is Not Considered a Defect

  • Subjective taste complaints
  • Minor production deviations (color shifts, offset, edge trimming)
  • Color differences between orders, reference samples, or devices
  • Deviation caused by customer-supplied data (e.g. poor resolution)

(2b) Proof Requirements for Color Complaints
For complaints about color reproduction, the customer must prove that:

  • the digital photo meets standard expectations
  • Anett Bulano’s color profiles were used
  • their monitor was calibrated
  • their output devices are in proper condition

(3a) Remedy
In case of justified complaints, Anett Bulano may provide a replacement. If refused or delayed beyond a reasonable time, the customer may cancel the order or reduce the price.

(3b) Returns
Anett Bulano decides if a return is needed and sends a return label. Goods must not be sent “carriage forward.” If they are, the cost difference will be charged to the customer.

§ 3 CONTRACT LANGUAGE

Contract languages are German and English.

§ 4 DATA SECURITY AND DATA PROCESSING

(1) Personal data (address, email, phone) are handled according to applicable data protection laws (TDDSG, BDSG). No data is shared for advertising purposes.
(2) Customer image files are stored only until payment is completed. Additional long-term storage is not provided.
(3) All data is stored via automated processing on Anett Bulano’s secure customer server.

§ 5 APPLICABLE LAW AND JURISDICTION

(1) German law applies.
(2) Place of jurisdiction is Leipzig, Germany.

§ 6 SEVERABILITY CLAUSE

If any provision of these terms becomes invalid, the validity of the remaining provisions remains unaffected. The invalid provision shall be replaced by the relevant legal rule.